Refund Policy

Thank you for shopping with Maalu's Customz. Each item is personalized with care, and we take pride in delivering high-quality personalized drinkware. Due to the custom nature of our products, please review our refund policy carefully.

All Sales Are Final

Because all of our products are made to order and customized based on your request, we do not accept returns, refunds, or exchanges once an order is placed.

Damaged or Defective Items

We will gladly replace or refund items that arrive damaged or with a manufacturing defect.

To qualify for a replacement or refund:

You must contact us within 3 days of delivery
Provide clear photos of the item and packaging
Include your order number and a description of the issue

Once verified, we will send a replacement or issue a refund for the item.

Incorrect Customization

If there was an error on our part (e.g., incorrect name or design that does not match your order), we will correct the issue at no additional cost. Please notify us within 3 days of delivery with a photo and order details.

Note: We are not responsible for errors in customization provided by the customer (e.g., misspelled names entered at checkout).